Terms and Conditions

E PARKING OR TAMBO AIRPORT (PTY) LTD

Reg No:(2025/416763/07)

IMPORTANT NOTICE:
By continuing with your booking, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not proceed with the booking.

This document is written in accordance with the Consumer Protection Act 68 of 2008 (CPA) to ensure fairness, transparency, and full disclosure of your rights and obligations.

1. BOOKINGS

1.1 Direct Website Bookings

Bookings made via the company’s website are deemed final once a Booking Reservation ID number has been issued. All Terms and Conditions are considered accepted once the Booking Reservation ID number has been issued.

All services are subject to availability, and E Parking OR Tambo Airport (Pty) Ltd reserves the right not to accept or fulfil a booking. A booking does not guarantee a parking space, and the company may cancel a booking if it is unable to fulfil it. In such cases, a full refund will be issued.

It is the customer’s responsibility to ensure that valid contact details (phone number and email address) are provided when making a booking. The customer must read the booking confirmation email before travelling. The company will not accept liability for any costs, missed flights, or losses resulting from a customer’s failure to provide valid contact details or to read their confirmation email.

It is advisable for all customers to print their booking confirmation email and bring it when travelling to the airport.

1.2 Use of Customer Information

E Parking OR Tambo Airport (Pty) Ltd may use information supplied by the customer for the following purposes:
(a) to fulfil the booking;
(b) to process and obtain payment;
(c) to analyse and improve services and customer preferences;
(d) to provide customers with relevant information through our marketing programme.

We may contact customers via email, post, telephone, or SMS. Customers may opt out of marketing communications at any time by contacting the company.

1.3 Telephone Bookings

Telephone bookings are final once confirmed by an authorised company representative.

1.4 Service Availability

All services are offered subject to availability at all times.

1.5 Proof of Booking

Customers are encouraged to retain a copy of their booking confirmation as proof of service.

2. PAYMENT

2.1 Accepted Payment Methods

Payment for a booking made by telephone or online can only be made using MasterCard, Visa, American Express, Diners Club, or Switch. Cheques are not accepted.

If a card payment is declined, the company reserves the right not to process or fulfil the booking.

All prices are quoted in South African Rand (ZAR) and include Value Added Tax (VAT) where applicable.

When a booking is made using a non–South African credit card, the issuing bank will debit the customer’s account in their local currency at the applicable exchange rate on the date of processing. Additional currency conversion or bank charges may apply.

3. CANCELLATION POLICY

3.1 How to Cancel

To cancel a booking, please contact us by telephone, WhatsApp, or email using the contact details provided.

3.2 Cancellation Fees

Cancellations made more than 48 hours before drop-off will receive a refund minus banking and administrative fees.
Cancellations made within 48 hours of drop-off or shuttling time will not qualify for a refund.
Bookings Will be Considered non-refundable. in the event of a no-show (failure to arrive at the designated drop-off zone or shuttle point) or if the client refuses to leave the keys with the designated driver.

All cancellations must be made directly to the company to be valid for a refund.

3.3 Same-Day Bookings

If you make a booking within 48 hours of drop-off, you automatically acknowledge that no cancellation or refund will be permitted.

3.4 Shortening or Curtailing a Booking

Once the service has started, customers who choose to collect their vehicle early or shorten their stay will remain liable for the full booking period.

3.5 Non-Refundable Charges

All bank fees, payment gateway charges, and transaction costs are strictly non-refundable.

4. AMENDMENTS TO BOOKINGS

4.1 Amendment Requests

Customers may request changes (dates, times, or vehicle details) at least 48 hours before drop-off, subject to availability and operational capacity.

To request an amendment, customers must call, WhatsApp, or email the company and quote their Booking Reservation ID number.

4.2 Approval Subject to Availability

All amendments are subject to confirmation by the company.

4.3 Verification of Changes

Customers must review amended booking confirmations upon receipt. The company will not be liable for errors arising from failure to check amended details.

4.4 Extended Parking

If a vehicle remains parked beyond the booked period, additional charges will apply at the company’s published daily rate.

5. LIABILITY AND LEGAL PROTECTION

5.1 Vehicle Condition

The company is not responsible for pre-existing damage to any vehicle.

5.2 Mechanical or Electrical Failure

The company accepts no responsibility for mechanical, electrical, or engine failure that may occur while a vehicle is parked or driven by staff, except where caused by gross negligence.

5.3 Accidents and Damage

The company and its drivers will only be liable for proven gross negligence or willful misconduct. In such cases, liability will be limited to the reasonable cost of repair or the total booking amount, whichever is lesser.

5.4 Loss or Theft of Personal Items

Customers must remove or declare all valuables left in the vehicle. The company will not be responsible for undeclared items that are lost or stolen.

5.5 Personal Injury

The company will not accept liability for personal injury, loss, or damage unless directly caused by gross negligence on the part of the company or its employees.

5.6 Force Majeure

E Parking OR Tambo Airport (Pty) Ltd is not responsible for delays, loss, or failure of performance due to events beyond its control, including strikes, weather, natural disasters, road closures, or other unforeseen circumstances.

5.7 Insurance

Customers must ensure their vehicles are fully insured. The company provides limited liability parking services only.

5.8 Limitation of Liability

In all cases, the company’s maximum liability shall not exceed the total booking amount paid.

6. CUSTOMER RESPONSIBILITIES

Customers must:
6.1 Provide accurate vehicle and personal details when booking.
6.2 Remove or declare any valuables left in the vehicle.
6.3 Ensure the vehicle is roadworthy, licensed, and insured.
6.4 Arrive on time to avoid delays or missed flights.
6.5 Comply with all instructions from company staff during drop-off and collection.

7. ACCEPTANCE OF TERMS

By using our services, you confirm that:

You have read, understood, and accepted these Terms and Conditions.
You acknowledge that these Terms comply with the Consumer Protection Act (CPA).
You understand your right to fair, reasonable, and transparent service as a consumer.
You agree to resolve any disputes first by contacting the company directly for an amicable resolution.

Consumer Rights Disclaimer (CPA Compliance)

E Parking OR Tambo Airport (Pty) Ltd is committed to operating in full compliance with the Consumer Protection Act 68 of 2008.
We strive to ensure that all services are provided fairly, transparently, and with due care.
Nothing in these Terms and Conditions is intended to limit or exclude your statutory rights under the CPA.

If you believe that any provision of this document is unfair or unclear, please contact us directly at info@eparkingortamboairport.co.za.
Should any dispute remain unresolved, you may refer the matter to the National Consumer Commission (NCC) or an accredited Consumer Tribunal as provided under the CPA.

Last Updated: 27 October 2025